# Compare AI voice agent vendors before you buy

A practical method for choosing an AI voice agent vendor: write a call brief, price the whole stack, ask questions in writing and run a measured pilot.

- Level: Practitioner
- Length: 60 minutes
- Exam questions: 10, pass mark 80%, up to 3 attempts
- Certificate: valid for 12 months

## What you will learn

- Write a call brief with a goal, a share of volume, the data to read or write and a handoff rule for each call type.
- Price the whole stack and find the fees that sit outside the rate per minute.
- Send the same written questions to every vendor and mark each answer that is not in writing.
- Run a pilot with success measures, offline tests, a human fallback and a decision at the end.

## Lessons

1. [Write the call brief](https://voiceagents.fyi/academy/compare-ai-voice-agent-vendors/write-the-call-brief.md) (12 minutes)
2. [Price the whole stack](https://voiceagents.fyi/academy/compare-ai-voice-agent-vendors/price-the-whole-stack.md) (15 minutes)
3. [Ask the vendor in writing](https://voiceagents.fyi/academy/compare-ai-voice-agent-vendors/ask-the-vendor-in-writing.md) (15 minutes)
4. [Run a measured pilot](https://voiceagents.fyi/academy/compare-ai-voice-agent-vendors/run-a-measured-pilot.md) (15 minutes)

## Questions

### Do I need to write code to follow this course?

No. The method uses your call logs, vendor pages, written questions and test calls. Some integration steps are easier with a technical colleague.

### Does the course tell me which vendor to pick?

No. It gives you a method and a list of questions. The result depends on your calls, your systems and your own tests.

### Does passing the exam approve a vendor?

No. The certificate of completion records that you passed this site's exam. Approving a vendor is your organisation's decision, based on your own tests and contracts.

Also on the [web page](https://voiceagents.fyi/academy/compare-ai-voice-agent-vendors).