AI Voice Agent Security and Compliance Checklist
Before an AI voice agent takes real calls, check five areas: HIPAA and a BAA for health data, a SOC 2 report, a GDPR processing agreement, PCI DSS for card payments, and call recording and robocall consent rules, including the FCC's 2024 ruling on AI voices.
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An AI voice agent hears, records and stores what callers say. Callers often say private things. Use this checklist before the agent takes real calls. It is not legal advice. Ask your lawyer how each rule applies to you.